Battle Resource Management, Inc.

  • ServiceNow Administrator

    Job Locations US-MD-Chevy Chase
    Posted Date 6 days ago(6/14/2018 12:01 PM)
    ID
    2018-1921
    # of Openings
    1
    Category
    IT Operations
  • Overview

    BRMi is seeking a ServiceNow Administrator to perform day to day administration of the ServiceNow software for one of our large financial services clients in the Northern Virginia area.

    Responsibilities

    • Maintain business services and configuration item relationships in ServiceNow
    • Maintain the integrity of the ServiceNow platform across production and non-production instances
    • Support ServiceNow discovery tool for CMDB
    • Perform installation and testing of updates and new releases
    • Work with operations users to identify and refine requirements and workflows
    • Provide ServiceNow configuration and customization assistance including, but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations
    • Develop UI forms, fields, notifications, workflows and JavaScript server/client code
    • Build reports, gauges, and home pages
    • Create new service catalog requests and items with variables
    • Create, monitor, modify, and publish service catalog workflows with approvals
    • Assist in troubleshooting patch / release management issues
    • Maintain LDAP integration and user configurations
    • Maintain Single Sign-On integration
    • Maintain Service Level Agreement (SLA) and monitor SLA workflows
    • Create and use update sets to move configurations between systems
    • Search, populate, and customize the knowledge base
    • Create and maintain Access Control Lists (ACL)

    Qualifications

    Preferred Skills:

    • 2+ years’ experience in ServiceNow as a System Administrator or similar responsibility
    • Certified ServiceNow Administrator
    • Experience in implementing ServiceNow processes and functions
    • Knowledge of LDAP/Active Directory a plus
    • Relevant IT Architecture experience
    • Experience in Java, JavaScript, Web Services, AJAX, XML
    • Understanding and experience with agile software development methodologies (e.g. Scrum)
    • Web applications, networks, protocols and email (SMTP, POP3)
    • Working knowledge of relational databases
    • Experience implementing IT Service Management tools
    • Experience with IT Service Management, Service Desk, and Change Management processes
    • Basic understanding of ITIL v3 methodologies

    Great to Have:

    • ServiceNow Implementation Specialist Certification
    • Integration experience with directories, such as Active Directory using methods such as LDAPs
    • Single Sign-on using SAML 2.0
    • Web Services integration experience
    • ITIL v3 Certification

    ** BRMi will not sponsor applicants for work visas for this position.**

    **This is a W2 opportunity only**

     

    EOE/Minorities/Females/Vet/Disabled 

    We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. 

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