• FIS Core Technical Support Analyst

    Job Locations US-VA-Chantilly
    Posted Date 2 weeks ago(11/27/2018 9:22 AM)
    # of Openings
    Systems Engineering
  • Overview

    BRMi Technology is seeking a FIS Core Technical Support Analyst to compile, research, analyze and document data, requirements, workflow/ processes, functionality and or controls for respective IT group.   To develop and evaluate information, and prepare recommendations based on analysis for use in decision making. Serve as liaison and / or subject matter expert in respective business area. Provide leadership for strategic and compliance projects or programs.


    Analysis and Research

    • Investigate operational or business problems and propose solutions
    • Ensure compliance with client IT standards and best practices
    • Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting the findings
    • Present complete and organized documentation of processes, systems, and data
    • Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes


    Process Definition

    • Define the core work definitions / operating model, demonstrating the step-by-step life cycle of the process and document the execution process flows
    • Leverage consistent templates, tools and organizational strategy to define IT processes and ensure practices and processes are standardized and repeatable
    • Drive industry benchmarking regarding best practices and continuous improvement


    Process Improvement

    • Identify and champions opportunities for new and/or improved processes
    • Separates and combines tasks into efficient workflow to improve operations and overall performance of supported processes
    • Participate in efforts to build the short and long-term infrastructure of the respective business domain knowledge
    • Provide input into best practices for the respective business area
    • Assist with evaluating and recommending changes to standard client templates and methodologies
    • Learns, remains current on, and communicates best practices and trends in business and technology


    Business Area Focus

    • Serve as liaison and / or subject matter expert in respective business area
    • Collaborate constructively with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented and satisfied



    • Provide consistent, concise, relevant, reliable and timely information to all appropriate internal and external audiences/stakeholders through a variety of media
    • Ensures accuracy of information to enable effective business decisions
    • Frame message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience
    • Seek input from audience; confirm checks understanding; presents message in different ways to enhance understanding


    Level IV Analyst:

    • Has authority to make project-related decisions.
    • Plans and manages implementation and integration of new technologies.
    • Responsible for solving highly technical and complex problems on multiple projects, and providing consultative support to internal staff.
    • May provide regular feedback to employees and input to the PAR process.
    • Provides regular status updates to senior leadership and other business area executives
    • Responsible for established policies, procedures, and/or methodologies as required.
    • Provides overall leadership for large strategic and compliance projects or programs. May oversee the analysts that fall under these large programs.
    • Participates in the vendor selection process when using external vendors to partner with client on project delivery.



    • Ability to work and collaborate with all levels of management, staff and vendors
    • Ability to present findings and conclusions clearly and concisely
    • Ability to exercise initiative, produce desired results and achieve objectives
    • Experience that demonstrates knowledge and skill in domain area
    • Effective attention to detail
    • Effective planning and organizational skills
    • Effective research, analytical, and problem solving skills
    • Effective verbal, written and interpersonal communication skills, including skill in in negotiating and persuading others
    • On-call support


    • Certification in appropriate analyst discipline
    • Programming knowledge in COBOL, CICS, DB2, JCL
    • Analysis and Research for Incident and Problem resolution
    • Knowledge of FIS Core Banking Systems a plus (RM, GN, IM, AM, SC)
    • Strong skills in leading other analysts
    • Highly developed communication skills including preparing and presenting results, findings, and alternatives
    • Demonstrated skill in exercising initiative and good judgment, and making sound decisions
    • Demonstrated ability to work independently and as part of a team
    • Skill in using PCs including word processing, database, spreadsheet, and graphics applications
    • Partners with the Business Relationship Manger and business area to plan the scope and timeline of the program or large project.


    ** BRMi will not sponsor applicants for work visas for this position.**

    **This is a W2 opportunity only**



    We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. 


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