Experience Analyst

Job Locations US-VA-Chantilly | US-Silver Spring
Posted Date 2 months ago(8/13/2021 5:43 PM)
# of Openings
IT Operations


BRMi Technology is seeking an Experience Analyst to support a large client in the Northern Virginia area.  The selected candidate will take an advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our members’ needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on complex analysis.  Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.


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  • Assist Experience Owner in gathering, analyzing, developing and creating user stories that capture the members and stakeholder’s needs
  • Analyzes and synthesizes internal and external insights and marketplace trends; focus on creating value for members – Advanced Analysis
  • Research, identify and analyze the needs and experiences of our members, the purchasers and users of our clients financial products – Advanced Analysis
  • Perform advanced market analysis across the financial landscape including emerging trends in member needs to identify challenges and opportunities – Advanced Analysis
  • Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision – Assist in Leading
  • Conduct and facilitate User Acceptance Testing by validating the definition of Done – Moderate Latitude
  • Proactively sizes business opportunities and potential improvements
  • Engages in product team decision making, being able to push back and propose initiatives based in data – Moderate Latitude
  • Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment – Assist in Leading
  • Package strategic and analytical insights into clear, concise and “executive-ready” presentations – Moderate Scope
  • Serve as an agent of change for Digital Labs, looking for new ways to solve problems for members and collaborate as a team – Assist in Leading 
  • Know the key metrics to be measured and how to measure it – Advanced Analysis
  • Produce data-driven analysis to substantiate hypotheses – Advanced Analysis
  • Conduct competitive reviews and benchmarking – Advanced Analysis
  • Assist management with integrating usability studies, user research, and market analysis to into product requirements – Assist in Leading
  • Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization – Advanced Analysis
  • As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
  • Other duties as assigned


  • Advanced analytical and research skills along with experience working with data in a highly analytic environment
  • Working knowledge of analytics, user experience design and business impact
  • Business acumen with ability to leverage expertise with credibility and impact
  • Effective skill delivering effective presentations to groups of various sizes
  • Experience analyzing user experience and cost, to size impact and opportunities
  • Strong multi-tasking and the ability to meet deadlines
  • Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)
  • Exposure to working in an agile environment
  • Strong communication and collaborative skills
  • Ability to develop and maintain strong relationships across the organization
  • Maintain skills up to date with industry standards
  • Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry

** BRMi will not sponsor applicants for work visas for this position.**

**This is a W2 opportunity only**



We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. 


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