BRMi

Service Desk/Tech Support

Job Locations US-VA-Winchester | US-VA-Vienna | US-FL-Pensacola
Posted Date 2 months ago(10/14/2021 5:20 PM)
ID
2021-2895
# of Openings
2
Category
IT Operations

Overview

BRMi Technology is seeking a Service Desk/Tech Support Coordinator to support a large client at one of these locations Winchester, VA - Vienna, VA or Pensacola, FL.  The work schedule will be a Hybrid Model position (rotation on site between 5-10 days per month, the rest of the time would be remote at their home location).  All shifts are being considered, 24 hour support and coverage including weekends.

 

Click here to learn about BRMi's culture.

 

Click here to see BRMi’s Glassdoor reviews

Responsibilities

• Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support
• Provide day-to-day support for the execution of the Service
• Respond to internal Service inquiries or requests for assistance; troubleshoot and resolve issues; escalate to higher level staff or management as needed
• Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
• Adhere to client practices, policies and procedures
• Perform other related duties as assigned or appropriate

Qualifications

• Knowledge and understanding of the information technology field
• Basic skill troubleshooting and resolving technical problems
• Exposure to enterprise systems, terminal knowledge and IT terminology
• Exposure to solving routine or standard administrative, operational and/or system problems and issues
• Effective verbal and written communication skills
• Effective communication skills over the phone and through other digital channels (e.g. chat)
• Advanced organizational, planning and time management skills
• Ability to handle multiple tasks simultaneously with a high degree of accuracy
• Strong customer service skills to resolve issues professionally and support customer needs.
• Ability to work independently and in a team environment
• Ability to demonstrate reliability in attendance and in appropriately observing shifts and schedules.
Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
Desired - Strong enterprise ticketing experience with ServiceNow
Desired - Degree in a technical field.

Required
• 2+ years of experience working in a Service Desk/Help Desk/Tech Support environment
• Experience in working remotely with high productivity with little to no supervision.
• A dedicated workspace area/room, free from distractions (e.g., free from children, loud animals, music, TV interruptions).
• Have a consistent and reliable high-speed hard wired internet connection which is not public or shared; client will not provide or reimburse for this expense.
• All equipment must be plugged into a surge protector.
• Have a router that can easily and directly be connected to the computer so that ISD can perform remote diagnostics.
• Have the flexibility, dependability, responsiveness, self-motivation, discipline, and the ability to work with minimal supervision

 

** BRMi will not sponsor applicants for work visas for this position.**

**This is a W2 opportunity only**

 

EOE/Minorities/Females/Vet/Disabled 

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. 

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