Salesforce CRM Documentation Specialist

Job Locations US-DC-Washington
Posted Date 4 weeks ago(6/6/2022 9:02 AM)
# of Openings
Application Development


BRMi Technology provides IT support to the Department of Commerce (DOC), Economic Development Administration (EDA). EDA plays a critical role in fostering regional economic development efforts in communities across the nation. Through strategic investments that foster job creation and attract private investment, EDA supports development in economically distressed areas of the United States, including those devasted by natural disasters.


The EDA Salesforce Customer Relationship Management (CRM) Senior Documentation Specialist will work cross-functionally and collaboratively within a large team to create and maintain various IT documentation in a timely manner to capture and reflect the current state of the EDA IT environment including its new Salesforce solutions.


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  • Lead the development and management of IT documents across all EDA IT systems, which are primarily Salesforce CRM solutions
  • Primary IT Documentation Support Activities:
    • EDA uses a collaborative approach to documentation incorporating multiple team member’s feedback for required documentation including but not limited to:
      • Solution Design Documentation
      • User Stories
      • User Acceptance Test Scripts
      • Release Notes
      • User Manuals
      • Quick Reference Guides
      • Training Materials (e.g., sample data, slides, training demo scripts, training recordings)
  • Additional end user documentation and communications that may be needed.
  • Contributes to updating Salesforce CRM artifacts with EDA specific content and follows knowledge management best practices to manage artifacts using EDA’s designated SharePoint site.
  • Maintains all project artifacts with consistent content updates regardless of lifecycle (e.g., development, deployment, O&M)
  • Additional specifics on activities anticipated include:
    • Produce solution design documents alongside various technical SMEs on development team.
    • Iterate and assist with the process of capturing user stories from a documentation perspective. Provide feedback on requirement documentation to ensure complete, accurate, and concise communication.
    • Assist in developing detailed User Acceptance Test Scripts that meet Department of Commerce standards and ensure effective testing and accurate results when making changes to EDA’s IT systems.
    • Work in conjunction with the development team to capture key information and changes in release notes at the completion of any IT release in order to keep end users up-to-date on the latest system functionality and fixes. Additionally, the document specialist will produce reference guide documents to quickly inform end users of changes and updates.
    • Identify and support creation of additional ad hoc end user documentation and communications as needed.
    • Work jointly with Systems Trainer to maintain, update, and improve existing IT training materials and to create User Manuals for various EDA systems, including the new Salesforce grants management system replacing 2 legacy systems.
  • Other duties as assigned


  • U.S Citizenship
  • Bachelor's Degree.
  • 4+ years of experience with IT software implementations and operations (including following Agile methodologies) involving full life-cycle implementation and/or enhancements (requirements, design, testing, deployment, rollout) and Operations & Maintenance.
  • At least 2-years of experience providing documentation support for Salesforce CRM applications.
  • Strong facilitation, presentation, and communication (written and verbal) skills.
  • Detail-oriented with ability to quickly ramp up on business needs and technologies.
  • Ability to obtain and maintain a Public Trust.


  • Additional experience as a Salesforce business analyst, developer, or help desk technician
  • Experience in a Federal Government environment


We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. 


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