DMS, Inc., a BRMi company, provides on-site IT support to the National Cancer Institute (NCI) in Frederick, MD. DMS is seeking a Computer Technician to support NCI staff. The IT Support Technician will work closely with other members of the technology department to support all end users. This is an entry level IT computer support position.

**Must have 1 year of hands on experience troubleshooting software, hardware, and equipment**

**Full-time onsite in Frederick, MD**

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• Familiarity with Windows 10 and macOS operating systems
• Logically map network drives
• Install various software
• Connect to and configure printers
• Setup, connect and configure computers, monitors, and peripherals
• Remove and/or install computer internal hardware components
• Must be able to troubleshoot computer issues using various methods
• Other duties as assigned

• Minimum high school diploma or equivalent

• Experience installing computer/network software and equipment software.

• Must have 1 year experience troubleshooting software, hardware, and equipment

• CompTIA A+ Certification (Preferred)
• Applicants must be able to routinely lift and carry 40-50 lbs.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
• Must be able to move around/under desks and equipment.
• Walking between buildings on a large research campus
• Deliver computing equipment to staff members
• Setup computing equipment on-site to meet customer preferences.
• Must be able to move around/under desks and equipment.
• Must be punctual, reporting to work and scheduled appointments
• Must work well with others
• Good communication skills when working with customers via email, chat, phone, and in person.
• Must be able to thoroughly document completed tasks in an electronic ticketing system, currently using ServiceNow.
• Must be able to follow documented procedures
• Must have a valid driver’s license
• Ability to obtain and maintain a public trust

Hours

• 8 hours on-site
• Monday – Friday
• 8:00am – 4:30pm

** BRMi will not sponsor applicants for work visas for this position.**

**This is a W2 opportunity only**

EOE/Minorities/Females/Vet/Disabled 

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.