BRMi is seeking a Voice Testing Engineer to support a large financial services client. 

Benefits:
• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k) Plan with Immediate Vesting eligibility on the first of the month following start date
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

Salary: Target range $100-120K. Open to higher for the right candidate with extensive experience in conversational banking and NLP.

Locations: Vienna VA, Winchester VA or Pensacola FL.

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• Voice Testing designs
• Executes and automates testing processes to ensure the quality, reliability, and performance of voice channel technologies and applications
• Perform other duties as assigned

• 4+ years of relevant experience

   

• Skills: Ability to listen to calls, review reports, and analyze data to identify areas in Natural Language Processing (conversational banking) that need to be tuned and update the tuning engine. Individual should have the knowledge and be able to implement changes to the tuning engine after identifying in grammar and out of grammar sets or understanding why the recordings were not transcribed correctly. Would prefer the individual have skills for understanding how AudioCodes and Microsoft TTS/STT communicate with each other and the tools associated with researching unrecognized speech or false positives to then make proper adjustments to the tuning engine.

   

• In depth knowledge and work experience of how to complete speech tuning in a voice recognition application.

MUST HAVES:

• Must have understanding of what to look for in data analysis and recordings to determine best approach for improved recognition

• Must be an audio engineer or specialist to be able to make the recommendations to vendor on what needs to be tuned

• Needs to understand how to create custom speech and have working knowledge of Microsoft Speech Studio, Microsoft STT/TTS solutions, and preferably knowledge of AudioCodes portal or tuning process.

• Expertise in voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions)

• Proficiency with voice testing tools

• Experience in both manual and automated voice testing, including functionality, performance, and load testing for voice systems

• Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders"

** BRMi will not sponsor applicants for work visas for this position.**

**This is a W2 opportunity only**

EOE/Minorities/Females/Vet/Disabled 

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.