DMS, Inc., a BRMi company, is a forward-looking information and management sciences firm that has served clients in biomedical research, public health, and small business sectors since 1981. In 2020, DMS became a wholly owned subsidiary of BRMi, combining DMS’s deep health IT and scientific programming capabilities with BRMi’s strengths in automation, digital transformation, and cloud modernization. Today, we engage in areas such as enterprise application management, data analytics, bioinformatics, and applied information sciences. Our collaborative culture allows highly skilled professionals to partner in creating innovative, mission-driven solutions. For four decades, we've built our reputation on delivering quality, integrity, and measurable impact.

The Scientific Desktop Support Engineer provides hands-on desktop and end-user support within scientific research environments. This specialized role focuses on supporting researchers, laboratory staff, and scientific instrumentation across Windows, macOS, and Linux systems in a complex enterprise environment.

Benefits:
• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k) Plan with Immediate Vesting eligibility on the first of the month following start date
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

Hourly Rate: $33-40/hr.

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• Provide Tier 2/3 desktop and end-user support for scientific and research staff.
• Serve as a subject matter expert in Windows, Mac, and Linux enterprise computing in an Active Directory environment, including associated system management tools.
• Support conference room AV equipment and infrastructure.
• Provide support for virtualization platforms and assist with environment-specific configurations.
• Support and maintain networking hardware and software, including DHCP, Subnetting, DNS, VLANs, wireless, and LAN.
• Provide support for VoIP, fax, multi-function copiers, large format printers, and other IT peripherals.
• Support specialized scientific systems and instrumentation, working closely with research staff to troubleshoot complex issues.
• Maintain accurate and up-to-date documentation for processes, procedures, and troubleshooting.
• Collaborate with IT leadership, service desk, and other support teams to ensure efficient service delivery.

• 4+ years of relevant, applicable professional experience.
• Subject matter expertise in macOS, Windows, and Linux operating systems.
• Demonstrated ability to manage customer expectations and deliver high-quality customer service.
• Experience in scientific computing end-user environments.
• Hands-on experience with ServiceNow for queue management and ticket fulfillment.
• Advanced knowledge and expertise supporting scientific researchers and their specialized systems and equipment.
• BS, MS, or PhD degree from an accredited college or university in Engineering, Applied Science, or a related field (or equivalent experience).
• Ability to obtain and maintain a Public Trust clearance.

** BRMi will not sponsor applicants for work visas for this position.**

**This is a W2 opportunity only**

EOE/Minorities/Females/Vet/Disabled 

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.