DMS, Inc., a BRMi company, is a forward-looking information and management sciences firm that has served clients in biomedical research, public health, and small business sectors since 1981. In 2020, DMS became a wholly owned subsidiary of BRMi, combining DMS’s deep health IT and scientific programming capabilities with BRMi’s strengths in automation, digital transformation, and cloud modernization. Today, we engage in areas such as enterprise application management, data analytics, bioinformatics, and applied information sciences. Our collaborative culture allows highly skilled professionals to partner in creating innovative, mission-driven solutions. For four decades, we've built our reputation on delivering quality, integrity, and measurable impact.

The Scientific Engineer Support Lead serves as the senior technical resource and team lead for desktop and end-user support operations within scientific research environments. This position provides leadership and advanced technical expertise to a small team supporting scientific researchers, specialized computing systems, and laboratory equipment across Windows, macOS, and Linux platforms.

Benefits:
• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k) Plan with Immediate Vesting eligibility on the first of the month following start date
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

Salary: Will Discuss during screening process. 

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• Provide leadership and guidance to a team of IT scientific support engineers, including assigning tasks, monitoring performance, and providing coaching and mentorship.
• Serve as a subject matter expert and provide advanced technical support and troubleshooting for complex desktop and end-user computing issues in scientific environments.
• Act as the senior technician supporting research staff, addressing specialized computing and instrumentation needs.
• Analyze recurring desktop support issues to identify root causes and implement preventive solutions.
• Maintain accurate and up-to-date documentation of support processes, procedures, and troubleshooting steps to facilitate knowledge sharing and improve efficiency.
• Operate as a subject matter expert in Windows, Mac, and Linux enterprise computing in an Active Directory domain, as well as associated system management tools.
• Support and maintain common IT peripherals including VoIP, fax, multi-function copiers, large format printers, and scientific instrument controllers.
• Provide support and troubleshooting for conference room AV equipment and infrastructure.
• Demonstrate familiarity with networking hardware and software, including DHCP, Subnetting, DNS, VLANs, wireless, and LAN technologies.
• Demonstrate familiarity with virtualization platforms relevant to scientific computing environments.
• Collaborate with other IT teams to ensure integrated and timely support.
• Perform other duties as assigned

• 6+ years of relevant, applicable professional experience.
• Experience leading small technical teams in complex computing environments.
• Demonstrated ability to manage customer expectations and deliver high-quality customer service.
• Subject matter expertise in macOS, Windows, and Linux operating systems.
• Hands-on experience with ServiceNow for queue management and ticket fulfillment.
• Experience in scientific computing end-user environments, including support for researchers and specialized systems.
• Advanced knowledge and expertise supporting scientific researchers and their specialized equipment.
• BS, MS, or PhD degree from an accredited college or university in Engineering, Applied Science, or a related field (or equivalent experience).
• Ability to obtain and maintain a Public Trust clearance.

** BRMi will not sponsor applicants for work visas for this position.**

**This is a W2 opportunity only**

EOE/Minorities/Females/Vet/Disabled 

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.